Shipping policy

Shipping

We ship to the United States, including Alaska and Hawaii. We do not currently ship to other US territories or military addresses.

Orders are fulfilled from our warehouse partner in Texas. All shipping prices below are in US dollars.

Orders over $50 qualify for free standard shipping.

Shipping rates for Alaska and Hawaii may differ, including eligibility for free standard shipping. The applicable shipping charge will be displayed at checkout before you place your order. The same estimated delivery times apply.

Delivery estimates begin when your order is dispatched, rather than when it is placed. These times are estimates and are not guaranteed. If your order is delayed or has not arrived within the estimated timeframe, please contact support@tourtee.com.

Order Changes and Cancellations

If you need to amend or cancel an order, please email support@tourtee.com as soon as possible. We’ll do our best to help, but we cannot guarantee changes or cancellations once an order has been placed.

If your order has already been dispatched, you can request a return under the policy below.

30-Day Money-Back Guarantee

We want you to feel confident trying Tour Tee. You can open the packaging and try the tees on the course before deciding whether they’re right for you.

If you’re not satisfied, email support@tourtee.com within 30 days of delivery to request a return. Once your return is approved, please send the products back within 14 days of approval.

Our guarantee applies to all products purchased directly through this website, including discounted items. Any free case supplied with the product must also be returned.

How to Request a Return

Email support@tourtee.com with your order number and details of what you would like to return. We’ll provide approval and the correct return address.

Please contact us before sending anything back so we can provide the appropriate instructions.

For change-of-mind or satisfaction-guarantee returns, you are responsible for return postage. We recommend using a tracked service and retaining your proof of postage.

Faulty, Damaged or Incorrect Items

If your product arrives faulty or damaged, or you receive the wrong item, please email support@tourtee.com with your order number and details of the issue. Photos can help us resolve the problem more quickly.

We’ll arrange an appropriate refund or replacement. We may not require you to return the item; please contact us first. If a return is required, we’ll cover the return postage.

The 30-day satisfaction guarantee does not limit any rights you may have under applicable consumer law for faulty, damaged or incorrectly supplied products.

Refunds

For change-of-mind or satisfaction-guarantee returns, we’ll refund the price paid for the returned products and the applicable tax. Original shipping charges are not refundable for these returns.

We’ll process your refund within seven days of receiving your return. Your bank or payment provider may take additional time to make the funds available.

For faulty, damaged or incorrect items, any applicable shipping refund will be handled as part of resolving the issue and in accordance with your consumer rights.

Contact Us

For shipping, return or refund enquiries, please email support@tourtee.com.